All orders are completed electronically. Certificates should arrive via email within two business days, all other necessary Confirmations and info will be email out to you about 14 to 20 days before travel. There are no added fee for shipping & handling. It is important that you make sure emails from firstname.lastname@example.org are not filtered out by your spam blocker so you can receive your check in documents.
Any vacation may be exchanged/cancelled until the reservation is placed in your name 15-30 days before check-in minus fees. Thereafter, no changes can be made.
To move your stay for credit toward another vacation a $119 transfer fee per reservation is applied.
Cancellations will receive a refund within 30 business days minus a $159 restocking fee.